It has three LED lights on the front that indicate the current status of the connection. Orange LED is ok. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. There is a not too unlikely chance that the hub you received was a second-hand refurbished one and not brand new. I’m not really sure what else I can do or what the issue is?! An. on 29-12-2022 23:18. 4GHz. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Switch the hub back on at the power. It has three lights on the front panel: The Power light – indicates whether the device is turned on or off. A red light means there is a problem somewhere. If you haven't changed these, then your devices may automatically reconnect. We do not make commissions. I have tried switching it off for a few hours to let it cool down, that made no difference. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. We do not make commissions. Middle –. This page requires cookies to be enabled in your browser settings. BT Home Hub 4 and 5. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Depending on your area and. I have checked the. If it’s red, this indicates that there’s a problem with your internet connection. Any help would be great. Virgin Media;. The boys at HQ say there is. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. It isn't on during normal use, but turns red if there. In itself that’s not really an issue especially if everything is working OK. Internet Light. Thanks for that. Hub 5 not showing wifi. The Hub is not overheating as it's in a well ventilated area, the wires are all connected tightly I've also tried resetting the hub and also i have turned it off for 30 minutes before turning it back on but nothing works. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Plug the cables into the Hub. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The Hub should now operate normally. They can also use your home’s electrical wiring to transmit the signal, like our Powerline. Red light on hub 3. Account - Mobile. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Red Light on Hub 3 in Networking and WiFi 5 minutes ago; hub five keeps dropping signal goes yellow (green) flashing lights in Networking and WiFi yesterday; New connection 8 days ago but has never worked in QuickStart, set up and connections yesterday; Red light on hub in Networking and WiFi yesterday; Hardware issues in. Left it for an hour and turned my old router back on and then after 15 minutes all devices started connecting to Virgin hub. Options. Hi there - got a constant very dark orange almost red light on my hub for the last few days. Sorry to hear you're having concerns with the red light warning on your hub. I have internet and no issues that I am aware of. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Hi, my Hub 3 has a solid red light. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. Also c heck with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Showing 1-9 of 9 answers. As you've tried all diagnostics suggestions, including a pinhole reset, without success, I would like to take a closer look on your behalf. The information below shows current status of this Hub 5. The nearest exchange, located in Pleasington, is equipped to handle all of your internet needs. If I connect anything via the 2. The internet light: This light will flash green when the Hub is acquiring a connection and will remain lit for two minutes after a connection has been established. on 30-01-2023 11:05. This morning I rebooted the Virgin hub and once again no device would connect to Virgin hub via WiFi. On the latest firmware for the Hub4 the LED should be green in modem mode, if not and you can get to it on 192. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Tudor. I can connect to the hub but it has no internet connection. Hi! This morning (10AM) my Hub 5 had a solid red light on and there was no internet connection. This is considered to be a sign of the hub overheating, and would need to be replaced as soon as possible. On VM's check status page it also shows that there is no service disruptions in my area. 1 then it looks like it has not been updated to the latest firmware. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginGo to solution. Power off the Hub 5 as it is already set in. 4Ghz. 0 Kudos. on 19-09-2023 03:59. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. If the Base (Power) light is red, the hub may be overheating; if you notice the. Ensure that the hub is in an open space and not overheating and reboot it. My new Hub 3 is working perfectly at the moment; just wanted to comment on the front panel lights. on 11-06-2023 18:32. My hub 3 is displaying a solid red light. Here we’ll use them to create a connection between your Hub, which is in one room, and your device in another room. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. Area 14. It will have no bearing on any other problems, you need to look elsewhere. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. To reset: press the button and hold it for more than ten seconds. So looks like it's something specific to my home connection. ). Options. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. Flashing White – Booting/Connecting. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. 0 Kudos Reply. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. For example, if your Virgin Media Hub 3. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Cable. As soon as the hub is ready, you will see the white power lamp. It will also flash when the Hub is downloading new. Hub 5 - flashing red light. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Check in 2 places. You can call it in on 0345-454-1111 or else wait for the forum team. Thank you for updating the thread RoneyCervinski. Reboot the broadband Hub. Please look out for the purple envelope in the top right of the screen. Check out the envelope in the top right hand corner for a private message from me. Flashing Red – Telephone connection issue. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Aware that this could be a software update, I left it for a few hours. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Any attempt to reset or hard reset it have failed and. Don’t plug the power cable into a plug socket yet. Virgin Media is now available in South West, bringing lightning-fast internet straight to your doorstep. - checked all cables, switches etc for loose connections. intermittent. Find out what all those lights on the front of your Virgin Media Hub mean Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. Did you plug the Hub in yourself? When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. You’ll know it’s ready when the white power light at the front of the Hub is on. Options. If it’s flashing green, it’s starting up. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. When the power light is solid white, it indicates that the hub is on and working correctly. The password is printed on the bottom of the Hub. • Switch the hub back on at the power. From the start i didnt have a flashing green or any other light on the base, its just stayed solid orange. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. We've cancelled your technician. Virgin Media 2. The Hub should now operate normally. Up to 3 WiFi Pods if needed. This latest future-proof WiFi. Phone. The phone light represents the status of your Virgin Media phone service. Orange light means nothing re. 1. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. Dear Virgin Team, Our router (Hub 3. Try as below as there is a specific way of using modem mode. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. Options. I have checked the service status in my area and it says no issues. I’ve reset the hub and checked all connections countless times and still nothing. Regards . Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. 3 weeks ago. If you are in modem mode on a Hub5 then the LED should be green not white. For over a week now my hub light is red. Plug the modem back in and wait until the modem has finished powering on. Also the time on the logs seems to be incorrect (i. Turn off the Hub 6. I have followed all the steps online (checked connections, restarted router), spoken to the. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Back a step. You will see a solid white light ring if you have a Hub 4. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. jem101. Please can you try this for me: • Turn the power switch off on the back of the Hub. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. The teams will be able to change the Hub back to a 4 for you or as suggested by Client62, you can opt to use the Hub 5 in Modem mode and connect your own third party router. If you wish, you can choose to protect WPS with an eight-digit pin that has to be entered on any device you’re connecting. 3. 0. If it’s flashing green, it’s starting up. It normally is not a hub problem, but a VM cable/cab/network problem. A VM Mod will pick this up in a day or two to discuss a replacement. The service status in our area shows no issues. Switch the hub back on at the power. We do not make commissions. Hub 5 blinking green base light. Try a 30 second pinhole reset of the hub with no ethernet connection. on 29-12-2022 23:18. 1. Just joined and setup the new hub but it just flashes red. Once the. This process can start again if there’s lots of interference. Unlike range extenders, mesh networks rely on nodes that act as WiFi. Reply. All the white cable is probably screwed in. This light flashes green when the Hub's downloading a software update. Tudor. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. Let us know and we can go on from there. perhaps the hub is not been added to your account. Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. The phone light represents the status of your Virgin Media phone service. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). hub 5 flashing blue light. hub 5 flashing blue light. When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. This just means the router is ready for use and can now be connected to other devices. Power on and set up your new router as per the manufacturers instructions 7. We do not make commissions. Flashing Green – Booting up. Solid green: Phone service is connected and functioning correctly. The Virgin Media Hub 5 light at the front let's you know what. If it's still red then you need a replacement hub via a VM engineer. Hub is not hot. Options. White through to light orange are acceptable. Middle – Ready (green/blue). It isn't on during normal use, but turns red if there is a problem. The lights are: Power: Indicates the power is on and the router is working. If you're worried, flick back to router mode, see what colour it is when it comes back on line. Flashing green: The phone is in use or a voicemail is waiting. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. We do not make commissions. Virgin Hub 5, red flashing light. If this is causing problems, ask to have your old Hub reinstalled. Central light:Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. We do not make commissions. Upon trying to find numerous ways to contact VM regarding our issue, this seems to be the best way (why is VM so difficult to contact!)We would like to show you a description here but the site won’t allow us. Solid green: The Hub 5 is powered on and working correctly. Try a reset as this. This hasn't worked and the red light still shows and we get frequent drop outs of connection. If you're worried, flick back to router mode, see what colour it is when it comes back on line. Are there any tests that forum staff can run to check whether the router is working correctly. Here's what each one means. Re: Hub 5 problem - light going out. Depending on your area. No issues in area currently. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. You could also try the web page status, but this is not recommended as it only covers. 4. Select the option next to Enable Modem Mode. Anonymous. I have recently had issues with a red light on my Hub 3 on two occasions which resolved themselves. Hi, Curious if anyone has had a flashing green light on the Hub 5. As a temporary solution, I'm using a third-party device. I am still able to connect - 5164691. electrical tape, wax paper or sellotape and draw over the tape with a black permanent marker. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. These work to boost your WiFi signal, giving you a better connection in every room of your home. Options. I have switched it off and on and reset it a few times. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Red Light. Excludes broadband faults and broadband network outages. Flashing Green – The router is downloading a software update. It means there is an issue with your connections even though the Virgin Hub 4 is on. Back a step. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. . Virgin Hub 5, red flashing light. Plug the cables into the Hub. Blue flashing light for 2 days now. Hub is in open space, on a shelf and when checking the router dashboard it's not overheating either. Options. A flashing red power light signals that there’s an issue that needs addressing. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. on 07-01-2023 13:02. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. I don't work for Virgin Media. When you first turn the Virgin Media Hub on, it will show a solid white light for around 60 seconds; it is also the white power light of your Virgin Media Hub. If you have an older Superhub the WPS button is that big blue glowing Virgin Media logo on the side. It can be done, so be insistent when asking. 2. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media’s existing customers for a free upgrade. The Virgin Media Hub is offered as part of its Gig1 broadband package. 4 REPLIES 4. You. I have a Super Hub 3 (white) at the moment. Ethernet: Indicates the connection to the modem is working. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Suddenly this morning we have a green flashing light with no internet. Best done from a wired connection. Hi there, My Hub 5 has a flashing red light. Hub 3. At least 30Mbps download speeds in every room or £100 one-off credit. Gigabit LAN switch, to. • Switch the hub back on at the power. My phone line is connected to the hub since early November. No help from the annoying call centre. 5Gbps speed LAN (Ethernet) port. Answer. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. The light should stay green for some time before turning blue, which signals that the Hub is working properly. Seen lots of chats/threads about this but all with different answers… the hub is not hot (barely warm) and have tried a reboot but no change. WPA3 encryption) and a 2. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. Flashing Red – Updating firmware. Wi-Fi extenders. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for. I tried checking the cable connection, rebooting the hub several times and resetting the hub, waited for the whole afternoon but the problem persisted. I left it for over an hour and nothing changed. The Hub should now operate normally. 1 (192. Hub 5 Plugged In - No Lights. Sorry to hear that your hub is showing a constant red light and for any concerns this may be causing you. Thanks so much for your private message and confirming your address, I have now booked you a visit for your red light issue – you can check the date and time via your online account here. Joining in. No matter what I do the original pod won’t connect to the hub wirelessly. 1 Kudo Replyon 04-06-2023 14:48. The WPS button is most helpful when you’re trying to connect a new device to your Virgin Media Hub and you don’t want to go through the process of entering a password. connection. . Forum Team Options. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. 3. Thanks so much for joining me on private message @shirleykitcher1 . The units offer WiFi pod performance for Virgin Media customers significantly better than a cheap wireless extender. 4 GHz and 5. I’m no design expert, but I don’t think LACK of a signal is the best way to show. Below are the most common lights you’ll see on a Virgin. 0 GHz. 4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. I have had a new Hub 5 fitted for just 2 weeks now. Hi destructor23, Thanks for posting and welcome to our community 🙂. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. ughugh. I am being asked to "move device closer to the router" despite living in a 1 bedroom house. This light is shown for up to one minute. Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Solid Red – Internet connectivity issue. on 09-12-2022 16:22 Solid green light is correct for Hub 5 modem mode. Your Boosters also have a socketHello @amyt2 . Plug an ethernet cable (usually supplied with the new router) from port 1 on the Hub into the WAN (usually blue) socket on the new Router 8. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Click next. Hi @Mr_PNO. Virgin Media Hub 5 Phone Light. Get the Hub ready by connecting the wires. D01 C9W8Hub 5 flashing green light continuously. White through to light orange are acceptable. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. We would like to show you a description here but the site won’t allow us. Try restarting, and if it doesn't turn blue, call BT. I have switched it off and on and reset it a few times. 28-04-2023 08:31 - edited 28-04-2023 08:33. I have subsequently tried rebooting it and also resetting it. Options. The internet light: This light will flash green when the Hub is acquiring a connection and will remain lit for two minutes after a connection has been established. The nearest exchange, located in Westhoughton, is equipped to handle all of your internet needs. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. Stable White – Connected. 5 hours before hand. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. 08-01-2023 22:03 - edited 08-01-2023 22:06. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. Just joined Virgin BB and router (Hub 3) is continually showing orange light not white. We'll need to arrange an engineer visit, so I've popped you over a private message to get a few more details from you (purple envelope. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). Cheers MattThe Hub 5 also includes features such as beamforming and MU-MIMO. 1 ACCEPTED SOLUTION. . Hub 5 flashing green light. Did you plug the Hub in yourself? When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. Moved property back in December of last year and took my 1Gig package with me to the new address. Have your account and area number handy, and the hub serial number. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. - The 5x hub is connected via optical cable, not coaxial. 2. . on 24-07-2022 14:45. The nearest exchange, located in Wigan, is equipped to handle all of your internet needs. BinghamBloke. It's connected to the Internet, and is providing WiFi through 2 pods too and multiple devices. If that’s the case, simply. I followed all the instructions in the forum: switching it off for a while to cool down, we have done to pinhole reset fir 30 seconds. We have a flashing green light, and a solid green WiFi light. If the Base (Power) light is red, the hub may be overheating; if you notice the. Flashing green: The Hub 5 is starting up. Wait until the bottom light on the Hub turns magenta / red (HUB 3) (can take about 5 minutes) 5.